To cancel your Planet Fitness membership, you must visit your local gym in person or send a certified mail request, as online cancellations are not permitted.
This guide will provide you with a comprehensive, step-by-step approach to canceling your Planet Fitness membership, including all the details you need to avoid extra charges or complications.
Let’s dive into everything you need to know about canceling your Planet Fitness membership, including tips, potential fees, and common mistakes to avoid.
Understanding Planet Fitness Membership Types:
Before starting the cancellation process, it’s essential to know which type of membership you have, as this will influence your next steps and potential fees.
Classic Membership (Month-to-Month):
- This is the standard membership plan, which costs around $10 per month.
- There is no long-term commitment, and you can typically cancel at any time without a penalty.
- However, there may still be a 30-day notice period required, so you should plan accordingly.
Black Card Membership (Annual Contract):
- This premium membership costs around $24.99 per month and includes access to all Planet Fitness locations, guest privileges, and additional perks like tanning and massage chairs.
- The Black Card membership often comes with a 12-month commitment, meaning you may face a buyout fee if you cancel before the contract period ends.
- Early cancellation fees can be as high as $58, so check your contract for details.
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Promotional or Discounted Memberships:
- If you signed up during a promotional period or received a special discount, make sure to read the fine print. These memberships may come with specific cancellation rules or fees.
Key Things to Know Before You Cancel:
- No Online or App Cancellations: Planet Fitness does not allow cancellations through their website or mobile app. You must either visit in person or send a certified letter.
- 30-Day Notice Requirement: Most Planet Fitness memberships require a 30-day notice for cancellations. This means you might be billed for one additional month after you initiate the process.
- Annual Fee Timing: If your annual fee is approaching (typically billed once per year), make sure to cancel before it’s charged. Otherwise, you may end up paying this fee even if you’re planning to leave the gym.
Step-by-Step Guide to Cancel Your Planet Fitness Membership:
Method 1: Canceling In Person
Visiting your home gym location in person is the most direct and quickest way to cancel your Planet Fitness membership. Here’s what you need to do:
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Locate Your Home Gym:
- You must go to the Planet Fitness location where you initially signed up for your membership. If you’re unsure of the address, you can find it on the Planet Fitness website or your membership agreement.
Gather Your Documentation:
- Bring a valid photo ID, your membership card (if applicable), and any relevant paperwork. It’s helpful to have a copy of your membership agreement in case there are any disputes.
Speak to the Front Desk Staff:
- Politely inform the staff member that you’d like to cancel your membership. They will likely ask you to fill out a cancellation form. Be sure to complete it thoroughly.
Request a Confirmation Receipt:
- Always ask for a receipt or written confirmation of your cancellation. This document is essential if you need to dispute any future charges.
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Follow Up:
- Call or visit the gym a few days after your initial request to ensure that your cancellation has been processed successfully.
Method 2: Canceling via Certified Mail:
If you can’t visit the gym in person, sending a cancellation letter via certified mail is a reliable alternative. This method provides a paper trail, which is beneficial if you encounter any issues.
Steps to Cancel by Certified Mail:
- Write a Detailed Cancellation Letter:
- Include the following information:
- Your full name
- Membership ID number
- Address and phone number
- A clear statement requesting the cancellation of your membership
- The effective date you wish the cancellation to take place
- Include the following information:
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- Mail the Letter to Your Home Gym:
- Address the letter to your local Planet Fitness branch. Use certified mail with a return receipt request to ensure the gym receives your letter.
- Keep Proof of Mailing:
- Hold onto the certified mail receipt and any correspondence you receive from Planet Fitness. This documentation will be crucial if there are any disputes.
- Verify the Cancellation:
- Call the gym a week after sending your letter to confirm they received it and processed your request.
Sample Cancellation Letter:
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Copy code
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Date]
To Whom It May Concern,
I am writing to formally request the cancellation of my Planet Fitness membership, effective immediately. My membership ID is [Your Membership ID]. Please confirm the cancellation and cease any further billing.
Thank you for your assistance.
Sincerely,
[Your Signature]
[Your Printed Name]
What to Do After Canceling Your Membership:
To ensure you don’t encounter any unexpected issues after canceling your Planet Fitness membership, follow these steps:
Check Your Bank Statements:
- Monitor your bank account for at least two months after cancellation. Sometimes, errors can occur, and you might still be charged.
Keep All Correspondence:
- Save copies of your cancellation form, receipt, or certified mail proof for your records. These documents may come in handy if you need to dispute charges.
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Contact Customer Service if Needed:
- If you notice any additional charges or have concerns, contact Planet Fitness customer service or visit your home gym for clarification.
FAQ’s
1. Can I cancel my Planet Fitness membership online or via the app?
No, Planet Fitness requires cancellations to be done in person at your home gym or via certified mail.
2. What is the 30-day notice requirement for cancellations?
Most memberships require a 30-day notice, meaning you might be billed for an additional month after initiating the cancellation.
3. Is there a fee for canceling a Black Card membership early?
Yes, early cancellations of Black Card memberships may incur a buyout fee, typically around $58.
4. How can I ensure my cancellation request was processed?
Request a confirmation receipt when canceling in person, or follow up with a call if you sent a cancellation letter via mail.
5. Can I pause my Planet Fitness membership instead of canceling it?
Yes, you can freeze your membership temporarily instead of canceling it, especially for medical or other special reasons.
Conclusion
To cancel your Planet Fitness membership, you must either visit your home gym in person or send a certified mail request since online cancellations are not allowed. Make sure to check your membership type, adhere to the 30-day notice requirement, and keep documentation to avoid any unexpected charges. Following these steps carefully will ensure a smooth cancellation process without complications.